Course Descriptions and Associated Learning Plans

 

 

History of Staffing                                                                                       Introduction to Staffing, Staffing Operations

The staffing industry started in the 1890s with seasonal jobs for unloading ships and evolved into a strategic part of workforce management. Today, many companies rely on contingent workers as an integral part of their standard workforce. Upon completing this course section, you will be able to:

• Discuss the origins of the staffing industry

• Identify significant events in the history of the staffing industry

• Define current trends in the staffing industry

 

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Staffing Strategies                                                                                      Introduction to Staffing, Staffing Operations

The staffing industry provides flexible strategies to meet changing workforce demands. As a Staffing Consultant, you can help your client identify the most appropriate strategy for their current business environment.  Upon completing this course section, you will be able to:

• Understand the top eight strategies used in staffing

• Determine the value and appropriate usage of each strategy

 

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Why People Choose Temporary Staffing                                                  Introduction to Staffing, Staffing Operations

People choose to work for temporary staffing companies for a variety of reasons. Upon completing this course, you will be able to describe the reasons why people choose to work temporary staffing positions.

 

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Mastering Communication Skills                                                               Introduction to Staffing, Staffing Operations

As a staffing consultant, you are a solutions provider – NOT an order taker. Therefore, you must identify client needs that are below the surface.  Focusing on questioning, listening, and analyzing skills will help you be more successful. Upon completing this course section, you will be able to:

• Use background, confirming, and probing questions strategically within a conversation

• Identify when and how to ask open and closed questions to elicit specific responses

• Recognize barriers to effective listening

• Identify four effective listening techniques

• Explore needs beyond the client’s work order

 

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Discrimination Free Screening                                                                                                            Staffing Operations

This course is intended as a brief explanation of federal equal employment opportunity (EEO) laws and the steps of the pre-screening process. It is important to be aware of our applicants’ rights, according to federal guidelines. Upon completing this course section, you will be able to:

• Identify federal laws that affect the hiring process

• Assess applicant interactions for discriminatory practices

• Determine the correct approach to applicant interviews according to fair employment guidelines

• Identify the steps of the pre-screening process

• List the advantages of the pre-screening process

• Recognize techniques to use during initial contact with an applicant

 

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Hiring the Best                                                                                                                                       Staffing Operations

Skillful interviewing is the key to making a successful client match.  When you conduct a thorough interview, you can discover the skills, knowledge, and experience that meet your clients’ needs.  In addition, you can create a more satisfying work experience for the applicant, by discovering his or her qualifications and job preferences. Upon completing this course section, you will be able to:

• Create rapport with a candidate to create an engaging interview

• Discover the five steps to an impactful interview

 

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Beyond the Interview: Validating Skills & References                                                                       Staffing Operations

What happens during the screening and interview process is just as important as the interview itself. Upon completing this course section, you will be able to:

• Validate the skills the applicant offers match the skill sets the client’s needs

• Identify and apply the five steps for administering assessments effectively

• List sources to contact for references ·

• Identify methods to contact reference providers and identify steps for completing a thorough reference check

 

 

The Client Connection and Taking a Request                                                                                     Staffing Operations

Your success relies on the ability to know and understand your clients. Upon completing this course section you will be able to:·

• Define the value staffing services provide clients   ·

• Describe the difference between core versus non-core positions

• Leverage your knowledge of your client’s businesses to take a more detailed request ·

• Use the five steps of taking a request

 

 

Making a Successful Match                                                                                                                 Staffing Operations

Your ability to make the best matches possible will enhance the service you provide your clients, as well as reduce the number of refills you will need to handle. Upon completing this course section you will be able to:

• List the resources for finding associates·

• Define the criteria to use when filling each order ·

• Make a high-quality match for each order you fill

 

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Selling the Assignment                                                                                                                         Staffing Operations

Finding a great match is only the first step in filling the assignment. You must also be able to explain the assignment in order for the associate to view it as an opportunity. Upon completing this course section you will be able to:   

• Use the five steps to selling an assignment ·

• Create a relationship of trust and honesty with your associates.

 

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The Quality Assurance Cycle                                                                                                               Staffing Operations

Your goal is to create successful working relationships among your staffing service, clients, and temporary associates. You can establish and maintain these relationships by providing and confirming superior customer satisfaction to each contact. Upon completing this course, you will be able to:

• Define the purpose of quality assurance contacts

• List two types of quality assurance   ·

• List specific examples and fundamentals of quality assurance contacts for clients and associates

• Properly document quality assurance results

 

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Understanding Industry Profits                                                                 Introduction to Staffing, Staffing Operations

Have a clear understanding of how our industry makes a profit is helpful to your bottom line.  Upon completing this course, you will be able to:

• Define profit and loss 

• List the elements of staffing industry burden and calculate the impact of the burden on profitability

• Identify ways to control costs   

• Explain the difference between "mark up" and "margin"    

• Calculate gross profit dollar and gross margin percentage from a bill rate and cost of labor     

• Determine a bill rate using a gross margin calculation

 

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