OSSA Annual Conference

You've Lost that Loving Feeling

Anthony Robbins said, “Do what you did at the beginning of a relationship and there won’t be an end.” 

Now more than ever we need to focus on the relationship piece of client management and retention. This workshop examines the parallels to our behavior in our personal relationships to those with our customer relationships. Upon completion of this workshop, attendees will be able to execute on:

· Keeping the Romance Alive

· Customer (and/or Employee) Retention Strategies

· Effective Communication Tactics

· Creating Partnerships with Customers (and/or Employees)

Suggested audience/track: Recruiters/Sales/Managers